FAQ – Consumers

FAQ – Consumers

Please check if the device has ever been factory reset or if customized ROM is being used. Skrilo is not supported on phones which have been manipulated in any form despite displeasing some genuine Skrilo'ers, as some mischievous hackers factory reset their phones multiple times to get new Skrilo accounts and unfair referral bonus chances. This spoils the fair play for other Skrilo'ers. You are requested to try Skrilo on a non-manipulated phone with a valid mobile SIM. This is to ensure a fair play for all Skrilo'ers.
Rest assured. Daily chances are reset at midnight everyday, weekly chances are reset every Saturday midnight for everyone.
Please go to Settings in the App and check out 'Learn to Skrilo' for better understanding.
We understand your issue, and apologize for the inconvenience caused. We built the app for a WiFi/3G experience and are constantly working to make it faster and more responsive by the day. Make sure you have updated your app on time and please ensure you use the app with a strong active network connection, preferably in a wi-fi zone.
This could happen for a number of reasons, like slow network while clicking the link, user directly downloading the app, or user forgetting to register.
a) In case they haven't registered yet, ask them to create and account with Skrilo. Then only your referral will be considered valid!
b) Your friend can still use the referral code by clicking on the link you shared without uninstalling the Skrilo App. Simply ask her/him to click on the link to open the app and use the referral chances!
Please note that the bonus chances are equally distributed to all the users and can be available as a chance collecting surprise with any of the views! There is no such provision in Skrilo that would prefer some of its users over others. In order to get maximum reward out of your time, never miss a chance and complete all the views on time.
Please note that you need to register your new number and this will be treated as a fresh account and the chances on your old phone number will not transfer to this new number.
We understand your issue. However, please note that leaderboard win is one of the many awards that Skrilo gives away. If you collect multiple chances, you get higher probability (i.e. chance) of winning the daily and weekly lucky draw. Moreover, Skrilo takes due care in maintaining a fair play ground for all its users. The users are verified for having a unique phone device, as well as a unique mobile number for registering into the Skrilo platform. Hence, we can assure you that the same people cannot register for multiple accounts. The leaderboard shows the most active Skrilo'ers of the day. You can also be a part of it by collecting all the chances through views, bonuses and referring Skrilo to friends and family.